Quality Service, Customer Satisfaction Can Earn Contractors Up To $25,000 in Rewards from American Home Shield
Thousands of contractors in the American Home Shield network are eligible to earn a share of $1.2 million in bonuses for quality performance and customer satisfaction in 2013. This year, American Home Shield, the nation’s leading provider of home warranties, has increased the payout rewards to first and second place winners:
- The top-performing contractor in each of six trades (appliances, electrical, garage doors, HVAC, plumbing and pool/spa) will earn a $25,000 bonus and each second place will earn $20,000. Scores are based on customer feedback provided after they receive service from a network contractor.
- In addition, up to 180 contractors will earn bonsuses ranging from $1,500 to $15,000 based on their combined customer satisfaction and service scores.
“American Home Shield contractors work hard and we want to show them our appreciation by recognizing them for a job well done among their peers,” said Dave Quandt, vice president of field services for American Home Shield, a business unit of The ServiceMaster Company.
“Last year our contractors responded to nearly 3 million service requests from our customers,” he said. “That’s a lot of opportunity for customer interaction. When customers feel they receive exceptional service, they’re much more likely to refer that contractor to friends and family — which not only lets us know we’re hitting the mark, but it also opens the door for contractors to grow their business.”
Quandt said customer feedback weighs so heavily in the scoring process because of the emphasis that American Home Shield places on the customer experience in every aspect of its operations.
Although contractors began earning points on Jan. 1, it is not too late to get involved.
To learn more about the American Home Shield Contractor Quality Bonus Program, now in its fourth year, or to become part of the company’s independent contractor network, visit www.ahs.com/contractor.
About American Home Shield
American Home Shield founded the home warranty industry in 1971 and remains the industry leader, servicing more than 1.3 million customers across 49 states. In addition to its core focus on home protection plans, the company also issues and administers preventative maintenance contracts on major home systems and appliances in 48 states across the country. The Memphis-based company operates three customer service centers, employs approximately 1,800 employees and has a national contractor network made up of over 10,000 independent home-service contractors. American Home Shield is a subsidiary of The ServiceMaster Company, one of the world's largest residential service networks. The company’s brands include Terminix, TruGreen, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.
With a global network of more than 7,300 company-owned, franchise and licensed locations, Memphis-based ServiceMaster is one of the world’s largest residential service networks. The company’s high-profile brands are Terminix, TruGreen, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 20,000 corporate associates and a franchise network that independently employs an estimated 31,000 additional people, the ServiceMaster family of brands provided services and products to approximately 8 million customers during the last 12 months. The company’s market-leading brands provide a range of residential and commercial services including termite and pest control; lawn, tree and shrub care; home warranties and preventative maintenance contracts; furniture repair; home inspections; home cleaning; janitorial services; and disaster restoration. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo.