Press Release

Quality Service Customer Satisfaction Can Earn Contractors Up To $25000 in Rewards from American Home Shield

March 18, 2014 6:00 PM EDT

Thousands of service contractors in the American Home Shield network are eligible to earn a share of up to $600,000 in bonuses for quality performance and customer satisfaction in 2014. This year, American Home Shield, the nation’s leading provider of home warranties, is offering bonuses to more than 100 contractors:

  • The top-performing service contractor in each of six trades (appliances, electrical, garage doors, HVAC, plumbing and pool/spa) will earn a $25,000 bonus. Scores are based on customer feedback provided after they receive service from a network service contractor.
  • In addition, up to 107 service contractors will earn bonuses ranging from $2,000 to $15,000 based on their combined customer satisfaction and service scores.

“American Home Shield service contractors work hard and we want to show our appreciation by recognizing them among their peers,” said Dave Quandt, vice president of field services for American Home Shield, a business unit of The ServiceMaster Company, LLC, one of the world's largest residential and commercial service networks. “This is the fifth year we’re offering a quality bonus and a recent survey showed that this program is one of the top benefits of working with American Home Shield.”

Quandt explained that customer feedback weighs so heavily in the scoring process because of the emphasis that American Home Shield places on the customer experience in every aspect of its operations.

“Last year our service contractors responded to nearly 3 million customer service requests,” he said. “When customers feel they receive exceptional service, they’re more likely to refer that service contractor to friends and family — this lets us know we’re hitting the mark and also opens the door for service contractors to grow their business.”

Service contractors in the American Home Shield network began earning points on Jan. 1, however, there is still time for new service contractors to join the network and obtain eligibility for the bonuses.

To learn more about the American Home Shield Contractor Quality Bonus Program, or to become part of the company’s independent service contractor network, visit ahs.com/contractors.

About American Home Shield

American Home Shield founded the home warranty industry in 1971 and remains the industry leader, servicing more than 1.3 million customers across 49 states and the District of Columbia. The Memphis-based company operates three customer service centers, employs approximately 1,800 employees and has a national contractor network made up of over 10,000 independent home-service contractors and more than 45,000 service technicians. American Home Shield is a business unit of The ServiceMaster Company, LLC, one of the world's largest residential and commercial service networks. The company’s brands include Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.

About ServiceMaster

With a global network of more than 7,000 company-owned, franchise and licensed locations, Memphis-based The ServiceMaster Company, LLC, is one of the world’s largest residential and commercial service networks. The company’s high-profile brands are Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 13,000 corporate associates and a franchise network that independently employs an estimated 31,000 additional people, the ServiceMaster family of brands provided services and products to approximately 5 million customers during the last 12 months. The company’s market-leading brands provide a range of residential and commercial services including termite and pest control; home warranties and preventative maintenance contracts; furniture repair; home inspections; home cleaning; janitorial services; and disaster restoration. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo.

 

Contacts

James Robinson (901) 597-7521
james.robinson@servicemaster.com
or
Nicole Ritchie (901) 597-8978
nicole.ritchie@servicemaster.com
or
Members of the media only, contact:
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Antonio Hernandez
+1-901-597-8381
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ServiceMaster
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