Frontdoor Expands Leadership Team with Expertise in Service, Innovation and Growth
Frontdoor, Inc. (NASDAQ: FTDR), the nation’s leading provider of home service plans, today announced two new members to its leadership team: Scott Brown as senior vice president of customer experience and Brett Worthington as senior vice president of business development. Each reports to Rex Tibbens, president and chief executive officer for Frontdoor.
“These are strong leaders with exceptional experience and a passion for innovation, disruption through technology, and transformation,” said Tibbens. “They’ve each held key roles in re-defining how leading brands understand, anticipate and meet the needs of today’s consumers. I’m confident that their insight will not only help drive growth within our core business, but also across new service lines as we work to transform the $400 billion U.S. home services market.
“We are building a business and culture that is obsessed with taking the hassle out of owning a home, and I’m excited about what these individuals bring to our team, as well as this journey.”
- Brown has extensive experience in service and support operations as well as in leveraging data and technology to raise the bar on the customer experience. He has held a variety of leadership roles with some of the world’s most well-known consumer brands, including Starbucks, Amazon and Dell. Most recently he served as vice president of Starbucks’ field support center, where he directed contact center operations, customer care and employee support operations for over 8,000 stores in North America. He also led Amazon’s customer service organization across the Americas region, and had global responsibility for defining, designing and deploying customer service for the company’s digital services and devices. While at Dell, Brown held several regional and global leadership roles focused on operations, service delivery and customer experience.
- Worthington brings a unique background in the technology and home services industries to this role, where he will be responsible for leading the multi-brand sales organization, expanding relationships in the real estate industry and pursuing new lines of business through partnerships and acquisitions. Most recently, Worthington served as vice president of global business development and strategic partnerships for Samsung SmartThings, and had responsibility for global IoT cloud strategy. Prior to this, he led the development of an IoT smart home platform and served as director of business development for Ingersoll-Rand.
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard. Frontdoor serves more than two million customers across the U.S. through a network of 15,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.