Press Release

American Home Shield Shares Smart Tips on Choosing a Home Warranty Provider, #NationalHomeWarrantyDay

February 10, 2017 12:39 PM EST

Today is #NationalHomeWarrantyDay and American Home Shield says it’s the perfect time to raise awareness among homeowners about home warranties and how to choose the provider that is right for you and your family’s needs.

Tim Haynes, president of American Home Shield, the largest home warranty company in the nation and a ServiceMaster Global Holdings, Inc. (NYSE: SERV) company, outlines important considerations to keep in mind when looking for a home warranty provider.

Get the right coverage and know exactly what is covered. When you purchase a home, you want to ensure all your major home systems and appliances are covered. “A home warranty covers things that will almost certainly happen to every homeowner,” said Haynes. “Appliances break down, heating systems malfunction, and water heaters go out. When they do, a home warranty can help protect your budget, and also ensure you have convenient access to professional service technicians that can take care of the problem.” Over the past 10 years, American Home Shield has paid more than $3 billion servicing its customers’ warranty claims.

Customizing a plan that works for your and your family. Not all homeowners’ needs are the same. It’s important to choose a plan that best meets the needs of you and your family. For instance, some plans allow you to pay less for your annual plan by selecting slightly higher fees for service calls, while others allow you to customize your plan by choosing which items are covered and which aren’t. Be sure to choose a provider that is financially solid, like American Home Shield, with a proven track record, and is available 24/7.

Choose quality over guesswork. Make sure the provider you choose has a national network of service providers and technicians. Haynes explains that the strength in the American Home Shield network of more than 11,000 contractors and 45,000 technicians allows it to solve the homeowner’s dilemma quickly through quality providers. “We want our customers to have convenient access to a network of professional service technicians and the confidence of knowing that they’re being taken care of by the industry leader,” Haynes added.

Choose a top-rated provider. Industry expertise is critical when choosing the right provider. Look for a provider that is highly-rated on leading industry review websites like and Haynes says to make sure the provider is budget friendly and offers customizable plans, convenience and professionalism. American Home Shield has a proven track record of more than 45 years, has agents available 24/7 to answer questions and offers a wealth of information online at and on its YouTube channel.

As with any service agreement, homeowners should review their contracts thoroughly to be sure they know what to expect with the claims process. Some companies, like American Home Shield, have sample contracts available online so interested consumers can get a feel for the nature of the contracts before they buy.

American Home Shield responded to more than 3.8 million service requests last year and received the 2017 Top Rated Award from for its third year in a row. The award is based on a variety of information including customer feedback, service request approvals, customer retention rates, and how companies address consumer issues.

About American Home Shield

American Home Shield founded the home warranty industry in 1971 and remains the industry leader. American Home Shield, together with its wholly-owned subsidiaries, services 1.6 million customers in all 50 states. The companies operate four customer service centers, employ approximately 1,800 employees and have a national contractor network made up of over 12,000 independent home service contractors and more than 45,000 service technicians. American Home Shield is a business unit of ServiceMaster Global Holdings, Inc. (NYSE: SERV), one of the world's largest residential and commercial service networks. Go to for more information about American Home Shield or follow the company online at or

About ServiceMaster

ServiceMaster (NYSE: SERV) solves the homeowner’s dilemma. Every day, we visit more than 75,000 homes and businesses through our extensive service network of expert professionals. Technology powers our trusted experts to engage with customers so they can order, buy and receive services when, where and how they want them. Our well-recognized brands includes American Home Shield (home warranties), AmeriSpec (home inspections), Furniture Medic (furniture repair), Merry Maids (residential cleaning), ServiceMaster Clean (janitorial and residential floor cleaning), ServiceMaster Restore (disaster restoration) and Terminix (termite and pest control). Like, follow or visit us at,,, or


Alison Bishop, 901-827-6956
Nicole Ritchie, 901-597-8098