Press Release

American Home Shield Offers Video Advice for Common Washing Machine Problems and More

August 21, 2013 6:00 PM EDT

American Home Shield, the nation’s leading provider of home warranties, is helping consumers solve common problems with washing machines by offering a variety of troubleshooting tips as part of its popular “Home Matters” YouTube video series.

According to company officials, appliance-related service requests – such as those for washing machines – are growing faster than any of the other trades covered by its home warranties. That includes heating and air conditioning, plumbing, electrical, pool and spa, and more. The company’s home warranties cover repairs to major appliances and system components that break down due to normal wear and tear.

“We’re seeing a combination of factors at play,” said Dave Quandt, American Home Shield’s vice president of field services. “In today’s economy, consumers are watching their budgets carefully. In many cases, they’re holding onto major appliances like washers and dryers longer, and as equipment ages, it’s naturally more subject to breakdowns. At the same time, newer equipment often has sensitive electronics that can more easily fail.”

In the “Troubleshooting Advice for Common Washing Machine Problems” video, viewers learn how to identify causes of common problems associated with washing machines.

  • If your washer won’t operate:

    Check your electrical box for a blown fuse or tripped circuit breaker to make sure it is getting power.
  • When the washer turns on, but doesn’t fill with water:

    Make sure that the water shutoff valve is completely open.

    Check the hot and cold inlet hose filters and clean them if they need it.

    Straighten the water-supply hoses to make sure there are no kinks that could be blocking the water flow.
  • If you are still having problems:

    Turn the timer slightly, and press the buttons more firmly.

    If these tips don’t solve the problem, call a qualified professional.

Along with this washing machine repair video, nearly 20 topics are included in the popular “Home Matters” series, which include troubleshooting tips as well as preventive maintenance reminders and easy, do-it-yourself fixes for common problems with major home systems and appliances.

American Home Shield’s “Home Matters” series is hosted by David Leon, a licensed contractor and national home improvement television personality. Consumers can go to to view these and a variety of other home-related videos.

About American Home Shield

American Home Shield founded the home warranty industry in 1971 and remains the industry leader, servicing more than 1.3 million customers across 49 states. In addition to its core focus on home protection plans, the company also issues and administers preventive maintenance contracts on major home systems and appliances in 48 states across the country. The Memphis-based company operates three customer service centers, employs approximately 1,600 employees and has a national contractor network made up of more than 10,000 independent home-service contractors. American Home Shield is a subsidiary of The ServiceMaster Company, one of the world's largest residential service networks. The company’s brands include Terminix, TruGreen, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.

About ServiceMaster

With a global network of more than 7,300 company-owned, franchise and licensed locations, Memphis-based ServiceMaster is one of the world’s largest residential service networks. The company’s high-profile brands are Terminix, TruGreen, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 20,000 corporate associates and a franchise network that independently employs an estimated 31,000 additional people, the ServiceMaster family of brands provided services and products to approximately 8 million customers during the last 12 months. The company’s market-leading brands provide a range of residential and commercial services including termite and pest control; lawn, tree and shrub care; home warranties and preventive maintenance contracts; furniture repair; home inspections; home cleaning; janitorial services; and disaster restoration. Go to for more information about ServiceMaster or follow the company at or



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