American Home Shield Names Airpro Service Company of Jacksonville Fla. 2012 Top HVAC Contractor
Airpro Service Company of Jacksonville, Fla., has been named the 2013 top-performing heating, ventilation and air conditioning contractor for American Home Shield, the nation’s leading provider of home protection plans, as part of its 2013 Contractor Quality Bonus program. Airpro Service Company earns a $25,000 bonus as a result of this recognition.
With a national network of more than 10,000 independent service contractors, American Home Shield rates and rewards service contractors according to customer feedback.
“Our service contractors understand the importance of delivering quality service to our customers every day, and we are proud to recognize Airpro Service Company for providing a best-in-class experience to our customers,” said Mark Barry, president of American Home Shield. The company relies on its service contractor network to diagnose and repair system and appliance problems for its more than 1.4 million customers across the nation.
“Our customers in the Jacksonville area consistently told us they would recommend Airpro Service Company, which is an incredible testimony to the work and service they provide,” said Barry. “This bonus is our way of recognizing and rewarding the quality service Airpro Service Company provides our customers every day.”
According to owners Rick and Suzie Kozlowski, the company earned such high regard because of their philosophy of caring about the customer experience—even after the job.
“We contact them as quickly as we can when we get a work order,” said Rick. “We make sure they know when we’re coming and what we’re going to do. And they appreciate when we call to check on them a few days afterwards—especially when they aren’t expecting us to go above and beyond.”
In all, six service contractors from across the country each earned a $25,000 bonus from American Home Shield, one from each of the following trade categories: heating and air conditioning; electrical; plumbing; garage door; pool and spa; and appliance. In addition, six service contractors from the same trades earned a $20,000 bonus for having the second highest scores. And more than 100 service contractors earned quality bonuses ranging from $1,500 - $15,000. A full list of award winners can be viewed online at AHSBigScore.com.
American Home Shield’s Contractor Quality Bonus program gives service contractors opportunities to earn a share of the $600,000 available in bonuses. Complete information about the American Home Shield Contractor Quality Bonus program, as well as details on how to join the company’s service contractor network, are also available online at AHSBigScore.com.
About American Home Shield
American Home Shield founded the home warranty industry in 1971 and remains the industry leader, servicing more than 1.4 million customers across 49 states and the District of Columbia. The Memphis-based company operates three customer service centers, employs approximately 1,800 employees and has a national contractor network made up of over 10,000 independent home-service contractors and more than 45,000 service technicians. American Home Shield is a business unit of The ServiceMaster Company, LLC, one of the world's largest residential and commercial service networks. The company’s brands include Terminix, American Home Shield, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.
With a global network of more than 7,000 company-owned, franchise and licensed locations, Memphis-based The ServiceMaster Company, LLC, is one of the world’s largest residential and commercial service networks. The company’s high-profile brands are Terminix, American Home Shield, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 13,000 company associates and a franchise network that independently employs an estimated 33,000 additional people, The ServiceMaster Family of Brands provided services and products to approximately 5 million customers during the last 12 months. The company’s market-leading brands provide a range of residential and commercial services including termite and pest control, home warranties, furniture repair, home inspections, home cleaning, janitorial services, and disaster restoration. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo.