American Home Shield Earns 2016 Top Rated Award From Leading #HomeWarranty Review Organization for Third Consecutive Year
American Home Shield, the nation's largest home warranty company, has earned the 2016 Top Rated Award from HomeWarrantyReviews.com, the foremost home warranty consumer review site in the United States for the third year in a row.
The award is based on customer feedback posted to the site and a variety of customer satisfaction metrics, such as service request approvals, customer retention rates, and how companies made use of various social media and other online forums to address consumer issues.
"The Top Rated Award is given to a company that consistently provides the best customer experience throughout the year," said Krupesh Bhat, editor-in-chief of HomeWarrantyReviews.com.
Last year, American Home Shield responded to more than 3.4 million service requests from its customers, who use the company's home warranty plans for professional repair services and to help protect their budgets against unexpected repair costs when their major home appliances or systems break down.
"Our employees work with more than 11,000 contractors and 45,000 technicians across the country to deliver quality service at every step in the process," said Tim Haynes, president of American Home Shield, one of the business units of ServiceMaster Global Holdings, Inc. (NYSE: SERV), a leading provider of residential and commercial services. "This award means a great deal to us, and the fact that we've been recognized by HomeWarrantyReviews.com for three consecutive years makes our entire team especially proud."
Homeowners interested in American Home Shield home warranties can visit ahs.com for more information and visit the company's YouTube channel, YouTube.com/TheAHSTeam, for a variety other home maintenance and safety tips. The short, informational videos are hosted by licensed contractor and television personality David Leon.
HomeWarrantyReviews.com is an independent website with more than 18,000 consumer reviews; the site was founded in 2006 to help consumers make informed decisions as they consider home warranty coverage. Through its annual awards program, the website recognizes top-rated companies based on consumer ratings and reviews, as well as other customer-satisfaction metrics.
About American Home Shield
American Home Shield founded the home warranty industry in 1971 and remains the industry leader. American Home Shield, together with its wholly-owned subsidiaries, services 1.6 million customers in all 50 states. The companies operate four customer service centers, employ approximately 1,800 employees and have a national contractor network made up of over 11,000 independent home service contractors and more than 45,000 service technicians. American Home Shield is a business unit of ServiceMaster Global Holdings, Inc. (NYSE:SERV), one of the world's largest residential and commercial service networks. Go to ahs.com for more information about American Home Shield or follow the company online at facebook.com/team.ahs or twitter.com/AHS_Warranty.
ServiceMaster Global Holdings, Inc. (NYSE:SERV) is a leading provider of essential residential and commercial services, operating through an extensive service network of more than 8,000 company-owned, franchised and licensed locations. The company's portfolio of well-recognized brands includes American Home Shield (home warranties), AmeriSpec (home inspections), Furniture Medic (furniture repair), Merry Maids (residential cleaning), ServiceMaster Clean (janitorial), ServiceMaster Restore (disaster restoration) and Terminix (termite and pest control). We serve residential and commercial customers through an employee base of approximately 13,000 company associates and a franchise network that independently employs an estimated 33,000 additional people. The company is headquartered in Memphis, Tenn. Go to servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/ServiceMaster.