American Home Shield Beefs Up $1.2 Million Contractor Quality Bonus Program in 2012
Even as thousands of contractors in the American Home Shield network await the results of the 2011 Contractor Quality Bonus award program, they can begin earning a share of $1.2 million available in bonuses for quality performance in 2012. And this year, American Home Shield, the nation’s leading provider of home protection plans, has created more opportunities for its top performers to win big.
New award levels are now offered in each of the program’s two categories:
- In the Big Score category, the top performing contractor in each of six trades (appliances, electrical, garage doors, HVAC, plumbing and pool/spa) will earn a $20,000 bonus; each runner-up will now also earn $15,000. Scores are based on customer feedback provided after service is delivered by a network contractor.
- In the Quality Combo category, contractors are ranked on customer feedback and 15 additional measures. A new award level has been added for 2012, and now up to 180 contractors will earn awards ranging from $1,500 to $15,000 for delivering top-quality service.
The program, now in its third year, continues to grow in popularity and company officials believe they know why.
“Our contractors work hard, and like everyone, they appreciate being recognized among their peers for a job well done,” said Dave Quandt, senior vice president of field operations for American Home Shield, a business unit of The ServiceMaster Company. “They understand that along with the potential for a bonus payout, they’re taking part in a program that can help them grow their business, especially in these tough economic times.
“Last year our contractors responded to nearly 3 million service requests from our customers, and we expect this number to grow in 2012,” he said. “That’s a lot of opportunity for customer interaction. When customers feel they receive exceptional service, they’re much more likely to refer that contractor to friends and family — which not only lets us know we’re hitting the mark, but it also opens the door for contractors to grow their business.”
Quandt said customer feedback weighs heavily in the scoring process, given the emphasis that American Home Shield places on the customer experience in every aspect of its operations.
“Our mission is to simplify and improve the quality of life for the customers we serve, and this feedback helps us know how we and our contractors can do an even better job of meeting this challenge,” he said.
Although contractors began earning points for the 2012 program on Jan. 1, it’s not too late for them to get involved.
Winners of the 2011 Contractor Quality Bonus award program will be announced in the coming weeks. To learn more about the American Home Shield Contractor Quality Bonus Program or to become part of the company’s independent contractor network, visit AHSBigScore.com.
About American Home Shield
American Home Shield helped found the home warranty industry in 1971 and remains an industry leader, servicing 1.4 million customers across 49 states. In addition to its core focus on home protection plans, the company recently introduced a preventative maintenance product in more than 40 markets across the country. The Memphis-based company operates three customer service centers, employs over 1,600 employees and has a national contractor network made up of over 10,000 independent home-service contractors. American Home Shield is part of the ServiceMaster family of brands, one of the world’s largest and most versatile service networks. The company’s brands include TruGreen, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.
With a global network of more than 6,900 company-owned, franchise and licensed locations, Memphis-based ServiceMaster is one of the world’s largest residential and commercial service networks. The company’s high profile brands are TruGreen, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 21,000 corporate associates and a franchise network that independently employs over 31,000 additional people, the ServiceMaster family of brands serves more than 8.2 million customers every year. Our brands hold market-leading positions in residential and commercial lawn, tree and shrub care, termite and pest control, home warranties, furniture repair, home inspections, residential and commercial cleaning and disaster restoration. Go to www.servicemaster.com for more information about ServiceMaster or follow us at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo.