American Home Shield Announces Top Quality Contractors
First place awards $20,000 bonus for delivering top-quality service to customers
American Home Shield, the nation’s leading provider of home protection plans, today announced the winners of its third annual Contractor Quality Bonus Program. Based on feedback from its customers about service experience, the company will present $20,000 and $15,000 bonuses to the top two contractors in the following trade categories: heating and air conditioning, electrical, plumbing, garage door, pool and spa, and appliance.
“We have more than 10,000 pre-screened professional contractors in our network, making it among the largest in the nation. We rate contractor’s performance on more than a dozen metrics, including customer feedback,” said Mark Barry, president of American Home Shield, a subsidiary of The ServiceMaster Company.
“Our contractors deliver quality service every day to thousands of homeowners across the country on our behalf, and we’re proud to recognize those who are providing a best-in-class experience.”
The top six 2012 Quality Bonus winners with the highest customer satisfaction include:
- Appliance: Technician Today, A Brylyn Corporation (Papillion, Neb.)
- Electric: Starr Electric Company Inc. (Greensboro, N.C.)
- Garage Door: J.B. Mathews Co. (Apoka, Fla.)
- HVAC: Kane Heating & Air Conditioning (Killeen, Texas)
- Plumbing: Jim Bennett’s Plumbing Inc. (Tallahassee, Fla.)
- Pool and Spa: Watertight Pool & Spa (McKinney, Texas)
The contractors with the second highest customer scores include:
- Appliance: Martin’s Appliance Repair (Cedar Hill, Tenn.)
- Electric: Jim Hubbard Electric (Deatsville, Ala.)
- Garage Door: J & L Doors (Pleasantville, Ohio)
- HVAC: Barnett Air Conditioning (Mansfield, Texas)
- Plumbing: Premium One Plumbing (Glendale, Calif.)
- Pool and Spa: Expert Pools (Frisco, Texas)
In addition, 146 contractors also earned quality bonuses ranging from $1,500 to $15,000.
American Home Shield contractors responded to nearly 3 million service requests last year. The company’s home protection plans provide homeowners with repair and replacement services should covered appliances and system components break down due to normal wear and tear. To learn more, visit www.ahs.com.
About American Home Shield
American Home Shield founded the home warranty industry in 1971 and remains an industry leader, servicing more than 1.3 million customers across 49 states. In addition to its core focus on home protection plans, the company also issues and administers preventative maintenance contracts on major home systems and appliances in 48 states across the country. The Memphis-based company operates three customer service centers, employs approximately 1,600 employees and has a national contractor network made up of over 10,000 independent home-service contractors. American Home Shield, a subsidiary of The ServiceMaster Company, one of the world's largest residential and commercial service networks. The company’s brands include Terminix, TruGreen, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Go to www.ahs.com for more information about American Home Shield, or follow the company at facebook.com/team.ahs or YouTube.com/TheAHSTeam.
With a global network of more than 7,300 company-owned, franchise and licensed locations, Memphis-based ServiceMaster is one of the world’s largest residential and commercial service networks. The company’s high-profile brands are Terminix, TruGreen, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 20,000 corporate associates and a franchise network that independently employs an estimated 31,000 additional people, the ServiceMaster family of brands provided services and products to approximately 8 million customers during the last 12 months. Our market-leading brands provide a range of residential and commercial services including termite and pest control; lawn, tree and shrub care; home warranties and preventative maintenance contracts; furniture repair; home inspections; home cleaning; janitorial services; and disaster restoration. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo.