American Home Shield Announces Top Quality Contractors
First place awards $25,000 bonus for delivering top-quality service to customers
American Home Shield, the nation’s leading provider of home protection plans, today announced the top recipients of its fourth annual Contractor Quality Bonus Program. Based on feedback from customers about service experience for the year 2013, the company will present $25,000 and $20,000 bonuses to the top two service contractors in each of the following six trade categories: appliance, electrical, garage door, heating and air conditioning, plumbing, and pool and spa.
“We have more than 10,000 pre-screened professional contractors in our network, making it among the largest in the nation. We rate service contractors’ performance on more than a dozen metrics, including customer feedback,” said Dave Quandt, vice president of field services for American Home Shield, a business unit of The ServiceMaster Company, LLC, one of the world's largest residential and commercial service networks.
The top six 2013 Quality Bonus recipients with the highest scores include:
- Appliance: Brumbach Appliance Service (Stratford, N.J.)
- Electric: Quality Electrical Contractors (Oxford, Conn.)
- Garage Door: J.B. Mathews Company (Apoka, Fla.)
- HVAC: Airpro Service Company (Jacksonville, Fla.)
- Plumbing: Premium One Plumbing (Glendale, Calif.)
- Pool and Spa: Expert Pools (Frisco, Texas)
The service contractors with the second highest scores for the year 2013 include:
- Appliance: Martin’s Appliance Repair (Cedar Hill, Tenn.)
- Electric: Ross Electrical Contracting (Smithfield, Va.)
- Garage Door: Pride Mechanical (Canton, Texas)
- HVAC: Barnett Air Conditioning (Mansfield, Texas)
- Plumbing: Dave & Sons Plumbing (Upper Marlboro, Md.)
- Pool and Spa: Serene Pools (Plano, Texas)
“American Home Shield service contractors respond to nearly 3 million service requests each year,” said Quandt. “Every day our service contractors deliver quality service to thousands of homeowners across the country on our behalf, and we’re proud to recognize those who are providing a best-in-class experience.”
In addition, more than 100 service contractors also earned quality bonuses ranging from $1,500 to $15,000. The company’s home protection plans provide homeowners with repair and replacement services should covered appliances and system components break down.
To learn more about the American Home Shield Contractor Quality Bonus Program, or to become part of the company’s independent service contractor network, visit ahs.com/contractors. Service contractors in the American Home Shield network began earning points for the 2014 program on Jan. 1; however, there is still time for new service contractors to join the network and obtain eligibility for the bonuses.
About American Home Shield
American Home Shield founded the home warranty industry in 1971 and remains the industry leader, servicing more than 1.4 million customers across 49 states and the District of Columbia. The Memphis-based company operates three customer service centers, employs approximately 1,800 employees and has a national contractor network made up of over 10,000 independent home-service contractors and more than 45,000 service technicians. American Home Shield is a business unit of The ServiceMaster Company, LLC, one of the world's largest residential and commercial service networks. The company’s brands include Terminix, American Home Shield, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.
With a global network of more than 7,000 company-owned, franchise and licensed locations, Memphis-based The ServiceMaster Company, LLC, is one of the world’s largest residential and commercial service networks. The company’s high-profile brands are Terminix, American Home Shield, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 13,000 company associates and a franchise network that independently employs an estimated 33,000 additional people, The ServiceMaster Family of Brands provided services and products to approximately 5 million customers during the last 12 months. The company’s market-leading brands provide a range of residential and commercial services including termite and pest control, home warranties, furniture repair, home inspections, home cleaning, janitorial services, and disaster restoration. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo.