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Streem Helps Lowe’s Keep Home Improvement Pros Working

06/01/2020

Expanding both companies’ commitment to supporting small businesses, Lowe’s is launching AR video chat service powered by Streem to help Pros manage jobs remotely.

Lowe’s and Streem today announced the launch of Lowe’s for Pros JobSIGHT powered by Streem, part of a $25 million commitment by Lowe’s to support small businesses and keep Pros working. This new offering allows Pros the ability to interact with homeowners and clients without entering their homes, which expands their job opportunities.

Leveraging proprietary Streem technology, the service combines video, computer vision and augmented reality capabilities (AR) to help Pros evaluate repair and maintenance projects. During virtual consultations, Pros have the ability to video chat with customers, troubleshoot, quickly detect serial numbers and product details, and review a one-page summary to address follow-up needs – all without being in the customer's home.

 “Our team is hyper focused on developing groundbreaking technology that transforms how consumers interact with their favorite brands,” said Ryan Fink, President and Co-Founder of Streem. “The Streem platform is a powerful tool to help Pros deliver an unprecedented experience to even more consumers now with this partnership.” 

The new service further demonstrates the innovation and value of Streem's user-friendly technology provides to consumers and national home brands, especially in increasingly touchless ways.

“The partnership between Lowe’s and Streem addresses the immediate needs of Pros and consumers at a time when safely providing essential home services has become more important than ever,” said Rex Tibbens, chief executive officer of Frontdoor, the parent company of Streem. “By leveraging Streem’s proprietary technology, Pros can conduct thorough, contactless consultations efficiently, accurately and conveniently.”

Streem technology allows Pros to identify parts to order and troubleshoot issues all from their phone, saving the need for an initial in-home visit. Pros can use the on-screen laser pointer and AR quick-draw tools to guide customers through a virtual consultation, and in some cases, might even help the customer complete a simple repair themselves. After a session, Pros can review a shareable one-page summary, including full video and audio, hi-res photos and notes to address follow-up needs. Streem technology is designed to be as accessible as possible, and the full experience works entirely through a mobile web browser – no app download required – and is compatible with most modern iPhones, iPads and Android devices. 

“We rely on Pros now more than ever to keep our homes and businesses safely up and running, which is why we are working hard to build new ways to keep Pros working and to be the new home for Pros both now and into the future,” said Fred Stokes, senior vice president of Pro Sales and Services for Lowes. “Today’s announcement with Streem is just the first of many ways we will provide Pros new and innovative options to connect with their customers while social distancing. We will continue to invest in expanded Pro product offerings and prioritize services and partnerships to help run and grow their businesses.”

To learn more about Streem, visit streem.pro.

Watch a demo video of the experience here

To view the Lowe’s news release, click here.


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